In addition, the call to ‘increase the liability on surveyors to pay repair bills where a Home Report fails to highlight existing faults in the condition of the property’ already in practice exists, as set out above and within the accompanying SPICe briefing (25 August 2022). Further information on how members of the public can raise concerns relating to regulated firms or professionals can be found here: https://www.rics.org/uk/footer/contact-us/concerns/ The complaints process In regard to the proposal to include contact details for the Centre for Effective Dispute Resolution in home reports, currently it is not possible to name a single specific third-party resolution service as this would indicate bias, instead the Home Report (section 1.1) states “The Surveyors have a written complaints handling procedure.