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They could go to their police force, their MSP, the ombudsman or the commissioner, but their complaint would be directed ultimately to the most appropriate structure.
So none of the meetings that Weber Shandwick or others arranged between TIE and councillors, MPs, MSPs or community councils was intended to garner support for the choices programme and the tramlines.
In common with others, I will say openly that an improvement has been made to that situation in recent months. Speaking as an MSP, I have heard positive reports of that.I am interested in the detail of what you mean by the service level agreement.
Your invitation has caused me to reflect on the information that has been made available to MSPs to date. It was clear from the reports of earlier meetings that some have felt frustrated at not getting information about Kilmarnock and the company.