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First, I am always fascinated when I am grilled on those issues by MSPs from parties that do not have the proposals in their manifestos and are not committed to funding them.
Some structural changes could be made—that is not for us to say—but customers need to have a strong voice in the process and, apart from through MSPs and ministers, they tend not to be heard.
As Mr Scott—the Executive official, not the MSP—will not be able to participate at that stage, I ask members to raise any questions that he could assist with during the question-and-answer session.I believe that John Scott seeks some clarification.