However, I would expect the commissioner to be looking at the evidence that those organisations find and pull it together, in order to help patients navigate that complex landscape and to pick up on systemic issues given that opportunities to identify those have been missed in the pastHealth, Social Care and Sport Committee, Official Report 14 March 2023.
In relation to individual complaints, the Minister noted that the role of the Commissioner is not to resolve individual complaints and instead:
we are proposing that the Commissioner has substantial information gathering and investigative powers for situations where they wish to look further into an issue that other organisations such as Healthcare Improvement Scotland and the Scottish Public Services Ombudsman are not better placed to take onHealth, Social Care and Sport Committee, Official Report 14 March 2023.