This included updates on SPPA’s: • steps to increase capacity within the executive team, improve governance and improve people management; • recruitment of around 100 additional staff, enabling 103 of their colleagues to work on Remedy, including 39 pensions specialists; • investment in automation, working with the Scottish Government’s Automation Centre of Excellence to speed up processes for calculating statements and issuing choice letters; and • investment in an innovative Business Transformation function to support remedy and other core programmes and modernise processes – such as through the rollout of an online portal, Engage, which will allow members to update personal information, access a current valuation, view pensions forecasts and access documents.