This information isavailable for 2003-2004 and 2004-2005 and is set out in this table: Year Complaints received Upheld Partially upheld Not upheld 2003-2004 88 27 (31%) 11 (12%) 50 (57%) 2004-2005 378 176 (46%) 59 (16%) 143 (38%) The number of complaintsreceived may be considered against the numbers of calls answered by NHS 24 – 615,073calls in 2003-04 and 1,278,224 calls in 2004-05.It should also be recognisedthat NHS 24 did not roll out to the whole of Scotland...