. • Governance Challenges: The governance structure, which relied heavily on partnership working and joint project management, blurred decision-making responsibilities and often prioritised negotiation over adherence to best practice. This was further hampered by often poor industrial relations, in general, during this time period. • Process Design Flaws: As the processes derived from a series of ongoing negotiations, they did not fully align with ACAS best practice guidelines. • Technical and Resource Limitations: Those involved in the process lacked sufficient experience, expertise and training in national-scale job evaluation exercises, and insufficient use was made of external support from the job evaluation scheme provider.