Making use of community locations, e.g. places of worship, social clubs, community hubs providing nutrition and cooking classes
Teaching basic life skills in schools and how to access/use health services
School nurses integrated into community services
Keeping people at home: using voluntary support for home care – or collective care in homely settings (so that staff can care for more people)
Patient-centred approaches to accessing servicesSustained relationships with health staff who know individuals
Greater engagement and consultation with patients about services
More effective triage for primary care services
Easily accessible information about and referral/signposting to services, e.g. pop-up community opportunities for information and referral •
Flexible appointment systems – routine access to evening and weekend appointments to fit lifestyle/working hours – designed to serve public not professionals
Service & workforce planningGP at heart of hub but with shared responsibility with other professionals for care and sign-posting – connection between the different professionals
More local and joined-up decision making
Better forward planning for workforce supply and demand, career development for NHS staff
Improved information sharing across all services
Greater use of patient records to plan future services
Taking into account...