In particular, we draw the Committee’s attention to part 3 which requires that the support available is accessible and proportionate to the needs of the individuals to whom it is given, and the following matters in particular: • (a) how to apply for assistance, • (b) the process by which entitlement to assistance is determined, 4 • (c) the types of assistance available, • (d) income maximisation, • (e) the content of the Scottish social security charter.