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The document moves beyond the curled-up piece of paper in the bedroom that is never filled in and handed in at reception, or that is handed in but not read as assiduously as it might be.The document is a phenomenal vehicle for training teams of staff in situ—in hotels, guest houses and restaurants—to ensure that focusing on customers and getting feedback be...
They had probably asked for a move in that direction before Linda Fabiani went out there in February, but they put the point to her formally when she was out there, and she mentioned it publicly at a reception in Blantyre that I had arranged to allow her to meet the business community.
The problem arises when it comes to people like our housing clerks, people in social work reception areas and reception areas in hospitals, and porters who deal with the violence in the accident and emergency departments in hospitals on Saturday nights.
I managed to get myself photographed beside two people in fancy dress; one was dressed as a panda and the other as an orang-utan. Amazingly—although perhaps unsurprisingly—the photograph found its way into the Holyrood magazine caption competition.
He concluded:"The Home Office must be reminded of the key point, which is that, whatever the parents may or may not have done to cause them to be in Dungavel or in reception centres, children are there through no fault of their own."