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If I am being honest, more freedom would be helpful because, ultimately, we are trying to recruit the very best people that we can to make the very best investments that we can on behalf of the people of Scotland.
Ian, do you have any comments on about the culture that says that university is best and the others are second best? I wholly agree with Susan Love’s point.
Services should be not digital by default but digital when best suited. The design of those services should be inclusive and take accessibility into account.
That is why we launched a campaign this month to explain that when receptionists redirect patients it is being done because that is in the best interests of the person’s clinical care.