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For example, at a recent briefing at North East Scotland College, it was highlighted to MSPs that the college was having difficulty attracting appropriate people to lecture on some oil and gas courses.
Compulsory training is difficult because, before a member of staff can go on training, they have to get the MSP to agree. We would be saying to all MSPs that the training was compulsory for their staff, but would every MSP listen to that?
We are focusing on timely resolution, and the five-day limit meets that requirement. As MSPs, we know that that can be very important indeed to ensure that something does not become a full-blown complaint and that requirements are satisfied.
I know that you have just asked the Scottish Parliament to provide you with data for a data matching exercise—all MSPs have been given a notice from the Scottish Parliament about that.
People are having their benefits withdrawn for, in the long term, up to three years, or they may have six months or two weeks with no money.As MSPs, you must be hearing stories and feeling the impact of that in your constituencies.
A couple of weeks ago—I know that you were unable to attend—the Lanarkshire MSPs met the health board, and a representative of Salus was at the meeting to answer our questions.