These criteria are:
• Clarity of Remit : a clear understanding of the officeholder's specific remit
• Distinction between functions: a clear distinction between different functions, roles and responsibilities including audit, inspection, regulation, complaint handling, advocacy
• Complementarity : a dovetailing of jurisdictions creating a coherent system with appropriate linkages with no gaps, overlaps or duplication,
• Simplicity and Accessibility: simplicity and access for the public to maximise the “single gateway/one-stop shop” approach
• Shared Services : shared services and organisational efficiencies built in from the outset; and
• Accountability...