Resolved, 11 complaints at stage 1: • 7 complaints about the Scottish Parliament’s failure to fly the Israeli flag following the attack by Hamas were resolved by providing an explanation of the SPCB’s flag flying policy and, where applicable, the Code of Conduct for MSPs. • 1 complaint about staff conduct was resolved by an apology and refresher training, with the staff member being reminded of expected values and behaviours. • 1 complaint about a rejected petition was resolved by clarifying why the petition was not admissible and what was needed for it to be admissible, as well as offering further help to the petitioner. • 1 complaint about a lack of response to an email was resolved by an apology and action being taken to avoid such an error recurring. • 1 complaint about a delay in receiving a response to a complaint form was resolved by an apology, an explanation about the SPCB’s ongoing investigation into an MSP and a commitment to update when the final report is published.
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