W aiting well • We send letters to patients experiencing longer waits (OP > 18 weeks and IP/DC >52 weeks) enquiring if the patient still needs the appointment or procedure; whether their symptoms have worsened; and to provide contact details to discuss any issues, as well as links to advice and support on mental health. • We are also implementing a QueueBuster system to better manage the number of calls with queries about waiting times and appointments. • Our long waiting patients are re-prioritised to urgent as required following review by a consultant. • Teams continue to review how they can work differently, including online...