This includes whether that information is delivered in person by social workers, care home and care at home providers, community pharmacists or local GPs, via the telephone by NHS 24 / 111 call handlers, or digitally via NHS Inform, the NHS 24 online app, Care Information Scotland or local authority websites. Ensure people receive the right care, in the right place at the right time, prioritising care at home, or as close to home as possible, where clinically appropriate The principle that people should receive the right care, in the right place at the right time is one which underpins all our health and social care services at all times.