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Our customers can fill in web-based surveys when it is better for them, rather than having to wait around for an interviewer to get in contact. Those surveys are easier to analyse, so we can turn that information around more quickly.
Railcards generally give people a third off fares, but people cannot use their railcards to buy flexipasses at a discount. So flexipasses are not the answer for those in that particular position, who could buy season tickets with a railcard but not flexipasses.
With regard to our stakeholders and service users, I contacted local authorities and parties to complaints to offer extended time periods for responses in recognition of the unique challenges attached to the situation.
Unless I am misunderstanding you, you are saying that you find the market level from contacts in the market as opposed to having an indicator that you can look at, get your hands round and use.
They might go to an advocacy or advice organisation, but their unfamiliarity with online applications creates anxiety. One organisation reported that the time that it spends supporting people to make online applications has increased substantially.
We announced a winter outdoor clothing fund to ensure that more children are able to spend time outdoors as part of their funded nursery experience, and that should help to reduce inequalities for children whose parents perhaps cannot buy suitable winter clothing just because we are in a pandemic.