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For example, disabled people might struggle to understand where to get the bus or where to get off the bus, which train to get or what their shift times were.
One important element of the transparency of this place is that it is accessible to groups that might otherwise feel that they cannot get to their MSP or get to the Parliament through their MSP.
They are no longer the quiet places where people go just for books; they do so many other activities such as helping people to get the benefits that they need or with activities around getting back to work and using technology and so on...