At time of the transition to public ownership and control of ScotRail, in order to maintain service levels while minimising disruption to staff, it was decided that the contracts for the contact centre, finance and payroll which were delivered to ScotRail by a third party provider, would remain external.The contract for the contact centre, which is coming to an end, has been awarded to Teleperformance Ltd, who will maintain the continuity of providing the service.ScotRail will bring the abovementioned functions in-house, as soon as it is practicable to do so. S6W...