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That is why we launched a campaign this month to explain that when receptionists redirect patients it is being done because that is in the best interests of the person’s clinical care.
There is an expectation in the public finance manual that we should get best value, but I understand that best value also includes the dreaded sustainable development.
I answered by saying that people come to the Edinburgh international festival because it is the best place in the world to showcase theatre, music and dance, and people go to Venice because it is the best place to showcase the visual arts.