I have set the Registers of Scotland the following key targets for 2003-04:To achieve a return of 15% on net capital employed over the three-year period ending 31 March 2004.To reduce the standard production cost index by 2% by 31 March 2004 from its base at 31 March 2003.To continue to operate at Service First Charter Mark standards measured through market research; to increase accuracy, speed of response and value for money performance by a further 5% measured through the annual customer survey, and to process 97% of all other enquiries in compliance with the agency's customer service standard.To achieve recording and registration turnaround times...