Awareness, understanding and communication of rights, including accessibility of language used • The panel recommends that there should be improvements in the way tenants are provided by landlords with their rights at the point of signing their contract and that information about those rights should be provided in a variety of accessible ways including a variety of different languages. • The panel also recommends that tenants should have access to information about their property such as information about the condition of the property and status of any repairs. • The panel notes that awareness of the rent adjudication and Tribunal process is limited and recommends that a concerted effort is made to improve that awareness. • To support tenants in understanding their rights, the panel recommends that unclaimed tenancy deposit money should be used to fund...