New Out-Patient Appointments : DNAs by NHS Board of Treatment for Years Ending 31 March 2002 to 2004 2002 New Appointments Number Did not Attend (DNA) 2003 New Appointments Number Did Not Attend (DNA) 2004 New Appointments Number Did Not Attend (DNA) Number % Number % Number % Scotland 1,403,154 167,310 11.9 1,410,551 169,540 12.0 1,394,961 163,966 11.8 Argyll and Clyde 98,049 11,639 11.9 98,713 11,797 12.0 101,510 12,190 12.0 Ayrshire and Arran 96,024 11,005 11.5 98,511 11,427 11.6 97,860 11,146 11.4 Borders 24,521 1,437 5.9 25,213 1,587 6.3 26,216 1,720 6.6 Dumfries and Galloway 31,460 2,251 7.2 31,902 2,177 6.8 29,702 2,097 7.1 Fife 80,503 8,655 10.8 81,911 8,529 10.4 81,047 9,048 11.2 Forth Valley 65,214 6,776 10.4 62,412 6,270 10.0 64,637 6,682 10.3 Grampian 112,506 10,195 9.1 110,299 9,714 8.8 111,990 9,326 8.3 Greater Glasgow 34,3331 55,398 16.1 350,196 5,7203 16.3 334,461 53,040 15.9 Highland 54,448 3,736 6.9 54,508 3,865 7.1 56,929 4,135 7.3 Lanarkshire 116,184 16,522 14.2 126,700 18,556 14.6 126,426 16,752 13.3 Lothian 211,441 23,604 11.2 209,248 23,010 11.0 205,543 22,850 11.1 Orkney 2,881 152 5.3 2,981 151 5.1 2,632 146 5.5 Shetland 5,043 176 3.5 4,862 254 5.2 5,210 309 5.9 Tayside 149,395 15,056 10.1 142,030 14,232 10.0 137,912 13,843 10.0 Western Isles 6,521 511 7.8 6,982 595 8.5 7,242 511 7.1 Other 1 5,633 197 3.5 4,083 173 4.2 5,644 171 3.0 Note: 1.Includes domiciliarylocations, Golden Jubilee National Hospital and locations not otherwise coded.Thesource for new outpatients data is SMR00, which records new out-patientappointments to consultant-led out-patient clinics (excluding accident and emergencyand genito-urinary medicine). SMR00 is developing...