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All our counselling services have gone online. The staff have been remarkable in responding to the needs of individuals and innovating as far as possible.
When we have a new benefit coming online—I suppose that this would also apply to a new tax that comes in at any point—there will always be greater uncertainty.
The wellbeing strategy document has been published and is available online to anybody. With regard to exploitation, we take on board the committee’s and the petitioner’s concerns.
For example, for the forthcoming general election, people can get a proxy voting form or a postal voting form, but must register online. For people who are not computer savvy, that is a disadvantage to them in relation to voting.
It is really hard to link harm to specific premises, because people travel to purchase alcohol. We have seen a rise in online sales, which can be really challenging.
The latest figures show that 97 per cent of online clients rated the application service as “good” or “very good”, and telephone application services received even better feedback.