Show that all parts of the Evidence that the The Service - Outline/Draft The Service Team Explain how they’ve - User Testing service are inclusive: Inclusive service supports Team should Assisted Digital should explain how - Assisted Digital Support tested their assisted Outcomes for design should cover physical those with show that they Support Plan they’ve designed their Model digital support model, Assisted Digital space, face to face, telephone, assisted digital have a plan in - Design Options being assisted digital - Assisted Digital User Needs and what they learned Support Model letters and online applications. needs (i.e. the place to considered for support model to by testing the model. w ay they plan to support users Assisted Digital meet user needs and The Service Team help people who with assisted Support how they intend to should confirm that lack the skills, digital needs. - Assisted Digital User provide it - if not - Assisted Digital the assisted digital confidence or Needs providing it through Support Model support for the Service internet access to telephony, face-to- - Approved will be sustainably complete the face, talk through and Funding/Business funded and free to service on their "on-behalf-of" Case for Support users, and describe own). mechanisms, the Offerings how this will be Service Team must achieved. explain why.