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I have not been following the bill closely, but an answer that I got today to a parliamentary question said that the Government did not know how many children were not accessing online learning, which is similar to the point that Elaine Smith made earlier.
For those who are unable to attend, will there be an online session to tap into? Not everyone will be able to turn up to a physical event, but they will still need to have that information.
Our report welcomed the monitoring of client satisfaction and the systematic way in which that is being done. We heard praise for online services, the level of understanding of local needs and the provision of early stage support.
As a little defence, I point out that there is no way of calculating the response rate in a study that involves an online survey for which emails have been sent or that has been publicised on a website.
As we develop the universal credit service, we are talking to people more online. The check your state pension service that is now online is very accessible and allows people to find out what their state pension will be.