Moreover, the paragraph refers only to situations in which the customer cannot alight from the train without assistance; it does not refer to the situation at Shotts station, which Karen Whitefield described, where the problem is not in alighting from the train but in getting off the platform—again, that is not good enough.The motion mentions Transport Scotland, but it is difficult to pin down who is responsible, in what Donald Gorrie described as the bizarre post-privatisation rail system.