The report nonetheless recommends that contact centres should be regulated. It makes a number of other recommendations, including that:
the Scottish Government considers making funding available to support the provision of contact centre staff training and the development of contact centre accommodation;
the appointed body develops a bespoke quality improvement framework for the scrutiny of contact centres, subject to being resourced to do so; and
the Scottish Government considers the appointment of a professional oversight body for contact centres.iThe report suggests that this could be similar to the National Association of Child Contact Centres, which is the supporting membership body for 350 child contact centres and related services in England, Wales, Northern Ireland and the Republic of Ireland.