Year Total Complaints Of those, Of those, Of those, number of with an conduct complaints complaints complaints issue complaints investigated not eligible received relating to a passed to as service for solicitor’s Law issues with investigation assessment Society of outcome or of capacity Scotland withdrawn or settled prior to a decision 2019/20 1036 11 2 1 (1 settled) 8 2020/21 1054 15 7 4 (1 settled, 4 3 not upheld) 2021/22 1159 18 10 0 8 2022/23 1281 8 4 1 (not 3 upheld) 2023/24 1385 8 5 0 3 The data show a small but consistent number of complaints made to the SLCC which raise some manner of concern about the steps taken by the solicitor to assess capacity.