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There has been only one formal direction so far, but that relates to the inspectorate's policy, which is to encourage forces informally to reconsider cases rather than go to the formal stage. As I said, that followed from the previous thematic inspection of complaints procedures.
I am pleased that he accepts amendment 290, which will give a degree of assurance that before the end of each financial year the commission's finalised budget document for the following financial year will be made public.
He said that we can only guess why the rate has risen, but following events at Alder Hey children's hospital, Bristol royal infirmary and other places, there has been a slight loss of trust of those who deliver care among those who receive it.