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Although I acknowledge the need for modernisation, digital tools and online services can never fully replace the face-to-face support that many people need and want.
Libraries and library managers across Scotland are looking at new ways of making libraries open and welcoming and of providing online support in addition to their fantastic range of books.
I wonder whether Daniel Johnson extends his support for windfall taxes to online retail giants and supermarkets, or is Labour just content to use Scotland’s natural resources as its cash cow?
Teachers have borne a huge responsibility as they have supported pupils and families throughout the pandemic, turning on a sixpence to upskill, go online and deliver remote and in-person learning while also dealing with their own personal circumstances.
In the UK system, we can lodge an appeal online. A client can phone us up, we can go through the online form with them and then we can submit the appeal.