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We had a case of a retailer in Lanarkshire that wanted to get a grant so that it could set up online. Things were incredibly slick, and it got what it wanted very quickly.
As regards entitlement letters, the entitlements are available online, and anybody who is not online but works on paper can ask their area office to print it off for them and send it to them.
He had been to the library every day to send emails and apply for jobs online, but the adviser did not think that that was sufficient and, instead, thought that he could have come into the jobcentre, even though it was a 3-mile walk.
He said that there is no evidence to suggest that more bullying takes place online than offline—in other words, most bullying takes place face to face—and that, in dealing with it, it does not matter where the bullying is taking place; what is important is that we dealt with it in a consistent way.