Of those who hadn’t, the following reasons were given: • Didn’t know who their MSP was. • Felt they would need help and support to contact their MSP so they could feel more confident about it. • Seeing MSPs on TV, particularly during things like FMQ’s which can seem very combative, puts people off contacting MSPs as they can seem quite intimidating. • It can sometimes be hard to understand what MSPs are saying. • They think that the MSPs should come out into communities more.