ScotRail has provided the below data for its closed customer complaints since 1 April 2022, by four-weekly rail period, with the prior year (2021-22) and final pre-pandemic year (2019-20) included for comparison: Rail Year Period Complaints 2022-23 Complaints 2021-22 Complaints 2019-20 Period 1 1,142 643 2,174 Period 2 1,867 1,079 2,218 Period 3 1,500 1,364 2,228 Period 4 1,015 1,316 2,130 Period 5 1,136 1,543 2,013 Period 6 1,038 924 2,125 Period 7 973 1,313 1,910 Period 8 1,088 1,951 1,482 Period 9 1,491 1,079 2,115 Period 10 1,269 1,034 1,534 Period 11 TBC 970 1,894 Period 12 TBC 575 1,519 Period 13 TBC 1,059 1,447 Total 12,519 14,850 24,789 Complaints as % of total journeys 0.0265% 0.0318% 0.0257% ScotRail submits complaints data to the regulator, the Office of Rail and Road (ORR), and this data is published quarterly on the ORR website at https://dataportal.orr.gov.uk/statistics/passenger-experience/passenger-rail-service-complaints/ S6W...