The standards should cover:
promotion of Council Tax Reduction and Council Tax rebates – through easy to understand leaflets and links to online entitlement calculators
identification of customers who may require appropriate adjustments and support to meet their circumstances
active referral to sources of advice
flexible payment methods, including two-weekly and four-weekly options starting at a date of choice for the customer (as recommended by our experts by experience)
a requirement to maintain negotiations with the customer at all stages of the collection process and to accept reasonable repayment offers
agreed parameters for proportionate enforcement action and consideration of individual debt write-off where there is no reasonable route to recovery
access to an independent dispute resolution process
Council Tax Reduction
It seems that the burden of responsibility is on the individual to research and apply for reductions to Council Tax bills.