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We also have to get away from things such as the retail impact assessment, which is based on a methodology from 2007. That is now way out of date for what we are doing, and it asks the wrong questions.
I draw the committee’s attention to exhibit 3 in the report, in which we track the chain of events dating back to 2016 and 2017”.—Official Report, Public Audit Committee, 10 February 2022; c 12.
In respect of MSP complaints handling, therefore, we are more or less up to date. Are you suggesting that issues with continuity existed with the previous team and the previous commissioner, and that those have not been replicated with the new staff?
Quite a lot of the evidence that we have seen—and we have reviewed all the evidence—is from a small number of locations and is not necessarily up to date or telling us anything that we did not know already.
Quite a lot of the evidence that we have seen—and we have reviewed all the evidence—is from a small number of locations and is not necessarily up to date or telling us anything that we did not know already.
Quite a lot of the evidence that we have seen—and we have reviewed all the evidence—is from a small number of locations and is not necessarily up to date or telling us anything that we did not know already.
In other areas of policy—for example, eradicating child poverty—we will be aiming to achieve particular target dates and plans will be put in place to try to achieve those objectives.