I have set the Registers of Scotland the following key targets for 2002-03 :For the Trading Fund to achieve a return of 6% on net capital employed over the three-year period ending 31 March 2003.To reduce the standard production cost index by 3% by 31 March 2003 from its base at 31 March 2002.To continue the Land Register extension programme, by extending the operation of the Land Register to the counties of Inverness and Nairn as operational areas, and by preparing for the transfer of the Counties of Banff, Moray, Ross and Cromarty, Caithness, Sutherland, Orkney and Zetland on 1 April 2003.To maintain and enhance customer service through retention of the Charter Mark; by increasing customer satisfaction by 10% as regards the accuracy, speed of response and the value for money represented in the delivery of the agency's services, and by processing 96% of all other enquiries in compliance with the Registers of Scotland Customer Service Policy.To achieve recording and registration turnaround times:- averaging 15, but not exceeding 25 working days for Sasine Writs;- averaging 25, but not exceeding 30 working days for Dealings with Whole, and- averaging 105, but not exceeding 125 working days for Domestic First Registrations, 70% of all applications to be completed within 125 working days.To achieve 20,000 chargeable accesses per week to the Registers Direct website...