The information on (a), (b), (c) and (d) is available in the Annual Reports of the Scottish Legal Services Ombudsman for 2000-01, 2001-02, 2002-3, 2003-4, copies of which are available in the Scottish Parliament Information Centre (Bib. numbers 14580, 22484, 28277, 33250) and on the Ombudsman’s website at http://www.slso.org.uk/reports.html.