We would like to see the relaxation of conditionality continue beyond the pandemic, because the word from our advisers is that that is having a positive impact on people with regard to their experience of universal credit. There has been greater flexibility around phone applications in maintenance of universal credit claims, and that has had a positive impact in Scotland where, historically, the digital-by-default nature of universal credit has been more problematic than in other parts of the UK, because of rurality, issues with mobile phone signals and distance to job centres or public internet sites. 09:45 I also stress the issue of phone assessments for disability payments.