Since then, I am advised that 1,423 cases have been referred to the Ombudsman, broken down in the following table: NHS Board Closure Year Report issued: complaint fully/ partly upheld Report issued: complaint not upheld Premature Out of Jurisdiction/ Discontinued/ Not pursued Total Unknown Total 23 16 30 112 69 Ayrshire and Arran 2004 2 0 0 3 5 2005 2 0 4 2 8 2006 2 1 5 5 13 2007 8 1 0 6 15 2008 2 2 2 10 16 2009 2 1 2 10 15 Total 18 5 13 36 72 Borders 2004 0 0 0 3 3 2005 0 0 0 1 1 2006 3 0 3 1 7 2007 1 0 2 2 5 2008 2 0 0 13 15 2009 0 0 0 5 5 Total 6 0 5 25 36 Dumfries and Galloway 2004 0 0 0 1 1 2005 0 0 2 0 2 2006 1 0 0 1 2 2007 0 2 1 4 7 2008 0 0 2 6 8 2009 0 0 0 4 4 Total 1 2 5 16 24 Fife 2003 0 0 0 4 4 2004 0 0 0 4 4 2005 0 2 1 2 5 2006 1 1 4 5 11 2007 3 2 1 9 15 2008 6 2 1 9 18 2009 1 0 0 12 13 Total 11 7 7 45 70 Forth Valley 2003 0 0 0 1 1 2004 1 0 0 1 2 2005 1 1 0 1 3 2006 1 5 2 2 10 2007 4 2 4 3 13 2008 5 2 0 7 14 2009 3 2 2 9 16 Total 15 12 8 24 59 Grampian 2003 0 0 0 5 5 2004 1 0 0 11 12 2005 2 1 3 6 12 2006 2 6 3 7 18 2007 8 2 3 9 22 2008 1 0 0 13 14 2009 4 0 1 12 17 Total 18 9 10 63 100 Greater Glasgow and Clyde/Argyll and Clyde 2003 0 0 0 1 1 2004 0 0 0 17 17 2005 2 2 8 9 21 2006 15 9 18 21 63 2007 32 11 7 31 81 2008 18 2 7 43 70 2009 13 1 3 40 57 Total 80 25 43 162 310 Highland 2003 0 0 0 1 1 2004 0 0 0 3 3 2005 0 0 4 1 5 2006 2 3 6 4 15 2007 1 3 2 5 11 2008 4 3 1 13 21 2009 0 0 0 16 16 Total 7 9 13 43 72 Lanarkshire 2004 0 0 0 3 3 2005 0 3 6 6 15 2006 8 2 1 4 15 2007 3 4 3 9 19 2008 7 1 0 8 16 2009 3 1 0 8 12 Total 21 11 10 38 80 Lothian 2003 0 0 0 10 10 2004 1 0 0 12 13 2005 8 9 5 8 30 2006 7 6 12 10 35 2007 14 8 7 22 51 2008 8 3 3 37 51 2009 3 0 4 36 43 Total 41 26...