Every ‘scheduled’ award review carried out by Social Security Scotland is a light-touch review.This means that Social Security Scotland do not require clients by default to provide information again that they already provided, that is not relevant to the changes they have reported, or that we can gather through other means.Instead, Social Security Scotland will consider information they already hold about the client, where still relevant, and make use of appropriate decision-making tools, where needed, to reduce the need for further questions. They only ask for new...