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The residency test remains unfit for purpose, perpetuating a policy that seems to “delay, deny and wait for those grieving to give up or die.”
pdf.
application/pdf.
134785.
PE2085_J.
If it ain’t broke, why fix it? I recognise the member’s point. Serco is running a broadly good service, and I will come on to talk about that in more detail.
There is a long way to go; in Stirling, it is not so successful from the local point of view. We need to work on that and on how we can best communicate with those stakeholders.