Where we are contacted by an individual or parties expressing dissatisfaction with how matters have been handled in a case we will:- • write to (and occasionally meet with) them to advise what we have done, • advise of the context in which this action was taken, • outline our powers and duties if appropriate in this respect, • provide an explanation of the basis of our decision making • Should the interested party continue to have concerns/be unhappy with our response we will write to them advising of them of the Accountant of Courts office details and that they can make a complaint to the Accountant who is responsible for supervising all the Factor’s actions. Please Note the Law Society’s website...