Scottish Parliamentary Corporate Body (SPCB) Complaints Handling 2025-26, Quarter 4 (1 January – 31 March 2026) Complaints received Total number of complaints received: 6 Stage 1: 4 Stage 2: 2 (2 received direct and 0 escalated) Outcomes Resolved 3 (3 at stage 1; 0 at stage 2) Fully upheld: 0 Partially upheld: 2 (0 at stage 1; 2 at stage 2) Not upheld: 0 Not pursued: 1 (1 at stage 1; 0 at stage 2) Pending: 0 Actions taken Resolved, 3 complaints at stage 1 about: • the Scottish Parliament's continued use of X: We explained that the Parliament uses a range of social media platforms and channels, with impartiality as a key factor, and that we review our presence on all channels on an ongoing basis to ensure that they continue to be effective in meeting public engagement aims and evolve as the digital landscape changes.