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Perhaps, in the examination of what is going wrong, we might also focus a little bit on what is going right. We have set up a comparative study that compares outcomes for the jobseekers allowance regime with outcomes for universal credit.
We tour to th theatres of different shapes and sizes across Scotland: in our 60 anniversary year we visited over 60 towns and villages the length and breadth of Scotland.
If a similar situation were to arise again in the future, it would be a clearer process for everyone to see and understand, as compared with the sense of confusion for people who have been affected by the McClure case.