Patient expectation was not taken care of when the changes were made, so we definitely want more patient education and awareness so that they can see what changes are coming in primary care, such as the changes in signposting and social prescribing.Health, Social Care and Sport Committee Official Report, 8 March 2022, COL 29
The Committee heard evidence that, as a result of many patients being transferred to online consultations during the pandemic, information boards and screens in GP surgeries have become a less effective means of disseminating localised information about different services available in the GP practice or in the community.