Scottish Parliamentary Corporate Body Complaints Handling 2024-25, Quarter 2 (July-September 2024) Complaints received Total number of complaints received: 10 Stage 1: 6 Stage 2: 4 (2 received direct and 2 escalated) Outcomes Resolved 4 (4 at stage 1; 0 at stage 2)* Fully upheld: 0 Partially upheld: 3 (0 at stage 1; 3 at stage 2) Not upheld: 2 (1 at stage 1; 1 at stage 2) Not pursued: 0 Pending: 0 Actions taken Resolved, 4 complaints at stage 1 about: • no notice on the website...