As a result, our on-desk numbers have reduced dramatically from thousands at the beginning of the year, through about 900 in April down to about 600, which is a much more manageable level for complaints investigators such as Kerry Barker and her colleagues to handle.Under the theme of proportionality this year, we have introduced what we call our gateway initiative, whereby we screen out early on some of the cases that have come to us prematurely and identify others that can be resolved quickly.