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The Buurtzorg model shows that staff get a lot more pleasure and fulfilment in their jobs and, more important, that those who receive the services get better services.
I absolutely agree on the importance of getting out of the building, not only for teamwork and team bonding but for the perspectives that we would get.
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For example, those records do not tell us whether someone has severe or profound learning disabilities, so they might not get the prioritisation that they need.
As you settle into the role—you are not new to the organisation—are you finding that the structure is cumbersome and inhibits you from getting things done?