The following table shows ScotRail’s complaints data for routes which serve the South Scotland region from 1 April 2022: Complaint Type April May June July Aug Sept Oct 1st Class 1 0 0 0 0 0 0 Assisted Travel 0 0 1 0 0 0 0 Capacity 3 3 7 5 1 0 3 Environment 2 2 4 3 6 3 2 Information Provision 1 1 0 0 0 2 2 Policy And Product 6 5 2 0 3 2 1 Rail Replacement 1 0 1 0 0 0 0 Safety & Security 2 0 0 1 0 0 1 Smartcard 0 0 0 0 0 1 0 Staff 4 4 5 3 3 4 6 Station Facilities 2 0 0 0 0 1 0 Ticket Buying Facilities 1 0 0 0 2 1 1 Timetable 0 2 0 5 1 0 2 Train Service Performance 5 17 9 4 2 7 9 TOTAL 28 34 29 21 18 21 27 ScotRail has confirmed that the routes detailed below were included in this data.